Welcome to Our Store
At Pillowtrip, we want your order to reach you smoothly and on time. This policy explains where we ship, how orders are processed, delivery estimates, tracking, and what to do if you experience a shipping-related issue.
This Shipping Policy explains how Pillowtrip handles orders from the time they are placed through final delivery. It covers shipping locations, shipping rates, processing times, transit estimates, tracking, address changes, delivery issues, lost or damaged packages, and other important shipping information.
All prices and shipping charges mentioned in this policy are listed in USD unless otherwise stated.
Pillowtrip currently ships orders to residential and commercial addresses within the United States, subject to carrier service availability and applicable delivery restrictions.
At this time, we do not offer shipping outside the United States. International shipping options may be considered in the future, and this policy will be updated if our shipping coverage changes.
We aim to keep shipping straightforward and accessible. We are proud to offer:
Free shipping applies to all standard orders within our domestic coverage area. The shipping cost will show as $0.00 at checkout.
Orders placed before 4:00 PM Pacific Time (PT) on a business day are generally queued for processing the same day.
Orders placed after the daily cut-off time, as well as orders placed on weekends or recognized public holidays, will generally begin processing on the next available business day.
Orders are generally processed within 1 to 2 business days, Monday through Friday, after payment has been successfully confirmed.
During processing, we may:
During periods of unusually high order volume, including holidays or seasonal promotions, processing may occasionally take longer than the standard timeframe. If a significant delay is expected, we will make reasonable efforts to keep affected customers informed.
After your order has been shipped, delivery generally takes 3 to 7 business days, depending on the destination and carrier.
Actual transit time may vary due to your location, carrier operations, weather, regional service interruptions, and other circumstances outside our direct control.
This estimate combines the normal processing and transit periods. Delivery estimates are provided as general guidance only and should not be considered guaranteed delivery dates.
For this policy, a business day means Monday through Friday, excluding public holidays observed by Pillowtrip or the shipping carrier handling your order.
Orders are not normally processed or transported on weekends or observed holidays.
Depending on your delivery address and operational conditions, orders may be shipped using one of the following carriers:
Pillowtrip may select the carrier that is best suited to the destination at the time of shipment. We do not guarantee delivery through a particular carrier.
Orders shipped by Pillowtrip include tracking information when tracking is provided by the carrier.
After your package has been picked up by the carrier, you can generally expect your shipping confirmation and tracking information within 24 to 48 hours.
If tracking information has not been received within the expected timeframe, please contact us so we can assist you.
If you need to change an order or cancel it, please contact us as soon as possible after placing the order.
Customers are responsible for providing a complete and accurate shipping address at checkout, including the street address, apartment or unit number, city, state, and ZIP code.
If a package is returned to us because the address provided was incomplete, incorrect, or undeliverable, an additional shipping charge may be required before the order can be reshipped.
If your tracking information shows that a package has been delivered but you cannot find it, we recommend taking the following steps:
Although we work to meet the estimated timeframes above, shipping may occasionally be delayed by circumstances outside our direct control, including:
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant updates and tracking information.
If tracking has stopped updating for an extended period or your package appears to be lost in transit, please contact us as soon as possible.
We may contact the responsible carrier or initiate an investigation to determine the status and location of the shipment.
If your order arrives visibly damaged, please contact Vornex within 48 hours of delivery so we can review the issue promptly.
To help us process your request, please provide:
Orders containing multiple items may occasionally be shipped separately or arrive on different dates due to item availability, fulfillment location, or packaging requirements.
During major holidays, seasonal promotions, and other high-volume shopping periods, shipping networks may experience increased order volumes.
If a package is refused at delivery or returned to us as undeliverable through no fault of Vornex, such as after multiple unsuccessful delivery attempts, we reserve the right to deduct the original outbound shipping cost from any applicable refund once the package has been returned to us.
If you have questions about your order, delivery status, tracking information, or this Shipping Policy, our support team is available to assist you.
For questions about shipping, delivery, or this policy, please contact us using the information below.